Privacy Policy

Effective Date: 18/09/2024

Silicon Valley Home Care Services (SVHCS) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you engage with our services or visit our website.

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information from clients, including but not limited to:

• Name
• Contact details (phone number, email address, physical address)
• Date of birth
• Gender
• Emergency contact information
• Medical history and health details
• Payment and billing information

1.2 Non-Personal Information

We may also collect non-personal data when you interact with our website, such as:

• IP address
• Browser type and version
• Pages viewed on our website
• Time and date of visit
• Device type and operating system

1.3 Sensitive Personal Data

As part of providing healthcare services, we may collect sensitive personal data related to your medical condition. This information will only be used to deliver appropriate healthcare services and will be handled with the highest level of confidentiality.

2. How We Use Your Information

SVHCS uses the personal information collected for the following purposes:

• To provide healthcare services: Personal and medical information is used to deliver physiotherapy, nursing, or caregiving services based on your needs.
• Communication: We use your contact information to communicate appointment details, service updates, billing information, and other necessary information related to our services.
• Billing and payments: Your financial details are used to process payments, generate invoices, and manage accounts.
• Service improvement: Non-personal information is used to analyze website traffic and user behavior to improve our website and services.
• Legal and compliance: We may use your information to comply with legal obligations and respond to government requests, as required by law.

3. Sharing of Information

3.1 With Third Parties

We do not sell, trade, or rent personal information to third parties. However, we may share your data with trusted third-party service providers, such as:

• Healthcare professionals or specialists assisting in your care.
• Payment processors for handling financial transactions.
• IT and website management services to maintain and enhance our online platforms.

All third-party service providers we work with are bound by confidentiality agreements and are required to comply with data protection laws.

3.2 Legal Requirements

We may disclose personal information if required by law, in response to a court order, or when necessary to protect our rights, ensure the safety of our clients and staff, or prevent illegal activities.

4. Data Security

SVHCS implements industry-standard security measures to protect your personal information, including:

• Encryption of sensitive data.
• Secure servers and firewalls.
• Regular monitoring and updates to our security protocols.

While we strive to protect your personal data, no system can be guaranteed to be 100% secure. In case of a data breach, we will notify you and take all necessary steps to minimize any potential harm.

5. Your Rights

5.1 Access and Correction

You have the right to access the personal information we hold about you and to request corrections or updates. You can contact us at any time to request a copy of your personal data or to make changes.

5.2 Withdrawal of Consent

You may withdraw your consent for us to use your personal information at any time by contacting us. However, this may impact our ability to provide services.

5.3 Deletion of Data

You can request the deletion of your personal information from our records. We will comply with such requests unless we are required to retain the data for legal, regulatory, or contractual reasons.

6. Cookies and Tracking Technologies

SVHCS uses cookies and similar technologies to improve your experience on our website. Cookies are small files stored on your device that help us analyze website traffic, remember preferences, and enhance website functionality.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites or services. SVHCS is not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Retention of Information

SVHCS retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once your information is no longer needed, we will securely delete or anonymize it.

9. Changes to This Privacy Policy

SVHCS reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised version on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Silicon Valley Home Care Services (SVHCS)
Email: info@svhcs.com
Phone: +91 9101538301

Any Query Reach us : https://svhcs.in/contact-us